• management of hardware functionality of Clients network
• replacement of malfunctioning parts and systems according to guaranteed SLA terms
• 24 hour Technical Help Desk dedicated to incoming calls
• complete management of support requests and intervention logistics, intervention reports

Corrective

Maintenance

• management of software functionality of Client systems
• analysis of systems malfunctioning hardware and software
• fixing of configuration errors and restoration of parameters according to service needs
• escalation towards technical support of hardware/software suppliers
• 24 hour contract coverage guarantee

Evolutionary

maintenance

• management of network systems configurations to enable new functions and services necessary to client’s business activities
• regular analysis of systems in order to check their upgranding or retirement phase status as far as performances expectations are concerned
• preparation of infrastructure adjustments for the protection of business results

Specialized

support

• high-level technical support for system under maintenance
• provided by highly-qualified and technologically-certified personnel
• direct escalation management for manufacturers
• workarounds analysis and proposition for immediate business protection
• new function certification and software release
• problem-solving in the field of complex infrastructure and system advances
• tests and professional evaluation of new functions